Support

Bimedia supports you on an everyday basis, teaching you how to use your cash register, then helping you with any questions or technical issues.

Bimedia Academy

  • Provision of software for self-training, creating your products and configuring your cash register between ordering and installation (excludes payment collection)
     
  • Privileged access to a training team by telephone during the first month
     
  • Tutorials in all cash register functions

Help

  • Website and mobile application providing remote access to the “My account” space
  • Customer relations centre at your disposal
- Technical issues: 6.00 am to 8.00 pm, Monday to Saturday, emergencies only on Sundays from 6.00 am to 12.00 noon
 
- Administrative issues: 8.00 am to 6.00 pm, Monday to Friday
 
  • Chat service with the customer relations centre accessible during its opening hours via the website, and available soon via the mobile application.
     
  • Next-day troubleshooting, or same-day service as optional extra(1)
     
  • SMS satisfaction survey after every call to the customer relations centre(2)
Option of ½ day troubleshooting in 95% of cases for any call before 11.30 am, or next-day intervention for any call after 11.30 am
 
Limited to one SMS sent per month