- Customer relations centre at your disposal
- Technical issues: 6.00 am to 8.00 pm, Monday to Saturday, emergencies only on Sundays from 6.00 am to 12.00 noon
- Administrative issues: 8.00 am to 6.00 pm, Monday to Friday
- Chat service with the customer relations centre accessible during its opening hours via the website, and available soon via the mobile application.
- Next-day troubleshooting, or same-day service as optional extra(1)
- SMS satisfaction survey after every call to the customer relations centre(2)
1 Option of ½ day troubleshooting in 95% of cases for any call before 11.30 am, or next-day intervention for any call after 11.30 am
2 Limited to one SMS sent per month